The purpose of Problem Resolution is to eliminate the need for problem resolution altogether. The more knowledge one gains and can apply skills to solve a problem, the less the skills will be required if the underlying causes of the issues are not allowed to recur.
Problem Resolution is based on the ten criteria of best practice problem resolution.
With proper documentation, as you begin to eliminate the problems, you will have a set of references that document the issues, their suspected causes, and the actions that were taken to resolve them. Document the problems with as much detail as possible by fully describing the cause and effect.
Use this sample Problem Resolution Record as a guide to creating your form either on paper or electronically to document problems as they arise.
Format: Adobe PDF
File Size: 25 kb
Publisher: Solutions Publishing
Sold by: ScreenprintBooks.com
Author: Bill Hood
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